Operations & System Audit

Operations & System Audit “LOGISTICS OPERATOR”

This is a detailed review of your Operations & Systems – the total Operation from Start to Finish.

This review is as follows:

  1. First Client Contact – evaluate Communication systems; Critique Telephone Contact; Emails; and recommend Processes to Satisfy the Client with total confidence.
  2. Pick Up & Delivery (PUD) Offices – assess the Procedures; Vehicle Utilisation; and the overall Service to ensure Client Satisfaction.
  3. Line Haul – Inspect Cargo Loading; Safety of Loading: Line Haul Units: Driver Control; and Unloading at receiving port.
  4. Maintenance – Audit and assess all Workshop Systems whether in-house or 3rd party.
  5. Customer Service – study the Speed of Process; Client Satisfaction Measure: when problems occur how they are handled and resolved.
  6. Administration – backroom review of your Operations to ensure Streamline of the Operational activities.
  7. Auxiliary Costs – Check Insurances; Workers Compensation & Finance
  8. Management Reviews – Evaluate Roles; Responsibilities; Capabilities.

 

This total Audit can be tailored to include more specific areas.

As part of this review there is a secondary benefit – that we will provide you with the methods to reduce your costs and improve profitability.

These recommended Savings will exceed our fees.

Operations & System Audit “LOGISTICS CLIENT”

This is a total review of your Logistics Operation from Production / Supplier to Client.

This review is as follows:

  1. Inbound movements – explore the efficiency of Movement of Cargo from Production / Supplier to Warehouse.
  2. Warehouse Procedures – audit Handling and Storage of Cargo and the processes involved.
  3. Client Contact – inspect the Process from Order to Dispatch.
  4. Cargo Handling –  assess the Speed of Order to Dispatch; and Pre-Loading methods to minimise costs and improve service.
  5. Transport Costs –  check Transport Providers and the rates charged. This also includes the Safety of the Operators and their Procedures.
  6. Logistics Management –  breakdown analysis of the logistics  management to ensure that they are at optimum capacity.

 

This total Audit can be tailored to include more specific areas.

As part of this review there is a secondary benefit – that we will provide you with the methods to reduce your costs and improve profitability.

These recommended Savings will exceed our fees.